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If the test center is closed and therefore appointments cancelled, Prometric’s Outbound Team will contact all affected candidates. Prometric will not schedule a new appointment for you.
It will take 24 hours for the Prometric Cancellation to clear your appointment. After 24 hours you can use the schedule feature to make a new appointment within the remaining time on your NTS.
If you do not wish to wait the 24 hours for Prometric’s cancellation to process, you may choose to reschedule your appointment. You will be charged the rescheduling fee since you are manually changing your appointment. You can reschedule your appointment within the remaining time on your NTS.
If an extension of the NTS is required in order to reschedule, candidates will be referred to NASBA’s Candidate Care Department at [email protected]
All test center closures are listed and updated at www.prometric.com/sitestatus
If the test center is open, candidates need to make an effort to attend their appointments providing their safety and well-being are not at risk.
If the site is open, but the candidate cannot attend due to safety/ travel concerns, outages etc., the candidate is required to contact NASBA via email at [email protected] and provide the following information:
- Candidate’s name as it appears on the NTS
- Name of section and section ID number printed on the NTS
- Appointment date
- Test Center location
- A detailed outline of the circumstances which prevented attending the appointment
- Documentation of the weather conditions in the affected area (attach a weather report or travel advisory)
- Current NTS expiration date
NASBA’s Candidate Care Department will work on your behalf to assist in the rescheduling process.