Her Story: Women CPAs Share Top Leadership Advice

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Author: Dina Barabash, Content Development & Web Specialist
Posted: April 6, 2022

The National Association of State Boards of Accountancy (NASBA) is proud to have women represented throughout the organization, including in various leadership roles. Part one of this blog, entitled Women CPAs Share Challenges and Opportunities in Accounting, introduced readers to five inspiring women who work with NASBA from serving on a committee or the NASBA Board of Directors, serving on a Board of Accountancy or working in-house. What is it that makes a great leader? Someone who uplifts their team, treats everyone with respect, and works tirelessly for the greater good? Yes, to all the above.

The five women we chose to interview, Katrina Salazar (KS), CPA; Jessica Luttrull (JL), CPA; Jeannette Smith (JS), CPA, CGMA; Connie Sheppard-Harris (CSH), CPA; and Lynn Hutchinson (LH), CPA, CGMA, had incredible insight and advice for young women regarding positions of great responsibility and how to become tomorrow’s next great leader. These next few questions continue to offer young professionals the tools they need to prepare for success.

What is one characteristic you believe every leader should possess?

KS: Integrity.

JL: There are two characteristics that I believe every leader should possess (I couldn’t narrow down to just one!). I believe that integrity is a core characteristic that every leader should possess. Whether it is giving proper credit for accomplishments or acknowledging mistakes, a great leader exhibits integrity at all times. A great leader chooses to do the right thing…even if it delays a project timeline or impacts the bottom line. Being a strong communicator is also an essential characteristic that every leader should possess. Leaders must motivate, instruct, and develop individuals but also must clearly communicate with others within a company and stakeholders outside of the organization. Ways in which to communicate are ever changing and expanding, so, understanding the nuances of communicating in different modes – in-person, over the phone, via email and social media – is critical. Communicating isn’t just about talking. Listening is essential for building trust and rapport.

JS: A good leader will lead by example. They must listen and not just talk.

CSH: The characteristic that every leader should possess is the ability to make a decision. Other characteristics are the ability to listen, and to staying humble.

LH: Authenticity. Following the idea of the masses is not leading and is easy. Having the courage to be authentic and true to your beliefs is real leadership.

What are the most important decisions you make as a leader?

JL: The most important decisions that I make as a leader have to be setting strategic goals for my team as well as setting the operational priorities and direction for my team. These decisions may also involve budget decisions, allocating resources, and implementing/modifying operational processes.

JS: As a leader, I must consider how a decision will affect not only the employees, but also the public that we serve. All decisions are important within their own framework, however, some of the most important decisions that I make as a leader include making the call when differences of opinion arise or when we are setting a new course to achieve goals. Decisions are made after collaboration and input from others since they are key to the success of any decisions made.

CSH: The most important decision would be the ones that affect my employees. It’s always challenging to make decisions that involve the livelihood of other people. We make many small decisions a day, but the most important decisions are based on these three things: People – involving my employees and others which affect their livelihood, Process – involving changes in the industry, technology, and innovation because I want to be efficient, and Performance – always producing the best service performed with utmost integrity and trust through our work.

LH: For me, the most important decisions are the ones that answer the question of, “What is the right thing to do?” Regardless of the impact to the company or myself, the right thing to do for our customers, our employees, and the communities where we work is the most important.

What advice would you give someone pursing a leadership position for the first time?

KS: Build from where you are today to get where you want to go. Accounting gives you a specific, and sought after, skill set. If you don’t have experience, consider honing your leadership skills with local nonprofits. They are often in need of a volunteer treasurer or have openings on committees. If you pick an organization with a mission that is important for you, you have the added benefit of also helping your community. 

JL: My advice would be to prepare for your new responsibilities, set the example, be flexible and adaptable, and don’t obsess over your mistakes (and you will make mistakes!). While taking on a new leadership role can be a daunting task, it is also a rewarding opportunity that will allow you to develop new skills and open yourself up professionally.

JS: Make your intentions known. Reach out to those who can help facilitate and provide the mentoring needed to take on a leadership role. Persevere. That is key. Do not give up. And know your value.

CSH: The advice that I would give is leaders get respect by being respectful to others. Leaders should know as much as possible in their industry and hire people who are eager to know a little bit more than them. Focus on staying humble, hiring people that are eager to learn.

LH: Again, be authentic.