Candidate Procedures for Weather-Related Site Closures

October 1, 2015

With inclement weather on the horizon, testing site closures could be a possibility. Please review the following candidate procedures for weather-related site closures:

If the test center is closed and appointments cancelled, Prometric’s Outbound Team will contact the affected candidates to assist them in rescheduling.

If an extension of the Notice To Schedule (NTS) is required in order to reschedule, candidates will be referred to NASBA’s Candidate Care Department at candidatecare@nasba.org.

If the test center is open, candidates need to make an effort to attend their appointments — providing their safety and well-being are not at risk.

If the site is open but the candidate cannot attend due to safety/travel concerns, outages etc., the candidate is required to contact NASBA via email at candidatecare@nasba.org and provide the following information:

• Candidate’s name as it appears on the NTS
• Name of section and section ID number printed on the NTS
• Appointment date
• Test Center location
• A detailed outline of the circumstances which prevented attending the appointment
• Documentation of the weather conditions in the affected area ( attach a weather report or travel advisory)
• Current NTS expiration date

NASBA’s Candidate Care Department will work on your behalf to assist in the rescheduling process.