August 22, 2019
NASBA launched the CPE Audit Service with six of its eight participating Boards in the Spring: Florida, Kentucky, Missouri, Montana, Tennessee and Virginia.
There is a known issue with the initial registration and reset password functionality for some licensees. NASBA’s IT team has estimated to have the resolution to production by the end of September. The remaining Boards, North Carolina and Ohio will go live once this issue is resolved.
In the interim, the CPE Audit Service team can assist with registration and login issues, typically within 3-4 business days.
If a user experiences any issue, we are directing all users to send an e-mail with their issue to email@example.com so that we can assist the most efficiently.
In the communication to us please provide:
This information will assist the CPE Audit Service team in responding to you most effectively.
A few common issues from licensees include:
1. You are a CPA in a participating state and did not receive the original communication from your Board regarding account registration. Please provide a request for the registration information along with your state of license and license number.
2. You did not receive the follow up email to set up your original password after registration. Please be sure to check your Spam filters for an email from firstname.lastname@example.org. Webmail providers and organization email policies have made spam filtering more rigorous, so our e-mail may be directed to your Spam folders. Ensure that email@example.com is “whitelisted” in your e-mail settings so that e-mails from this address are not blocked.
3. You have already registered your account and need to sign in. Go to the application home page at https://cpeauditservice.nasba.org to sign in with your username and password.
4. You need to update the name or e-mail address that NASBA has for you in the platform. Please navigate to the Jurisdiction
Information page for the Update Name and Address Information link for your Board. Once the Board has corrected its information, the changes will update your information in the CPE Audit Service.
NASBA looks forward to serving even more Boards of Accountancy in the coming months.