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State Board Report

April 2014

April 4, 2014 marked the 10th anniversary of the opening of NASBA’s Guam Computer Testing Center. NASBA Chair Carlos E. Johnson and Continuous Improvements & Analytics Director James Suh joined the Guam Center’s staff to celebrate the occasion. In 2013 the Center’s staff answered 7,402 e-mails, and 14,809 candidate phone queries. Since the Center’s inception it is estimated that the Center has received well over 40,000 inquiries. Average handling time per agent is 2.58 minutes.

“During the first year of the Uniform CPA Examination’s computerization, more CPA candidates sat for their Exam on Guam than at any other Prometric Test Center,” reported Dave Sanford, executive director of the Guam Board of Accountancy, which partnered with NASBA to open the Guam Computer Testing Center. Guam is the closest part of the U.S. to candidates in East Asia. More than 24,600 CPA candidates have taken examinations administered in the Guam Center. In addition, the Center has administered other examinations to nearly 16,000 individuals.

The Guam center has effectively expanded NASBA’s phone and e-mail support for candidates to 16 hours per day.

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